Title	A Framework of Service Level Agreement Management for Software Maintenance
Author	Syed Irtiza Hassan, Ahmad Salman Khan
Citation	Vol. 19  No. 5  pp. 103-112
Keywords	service level agreement, software maintenance

Title	Towards Offshore Software Maintenance Outsourcing Process Model
Author	Atif Ikram, Masita Abdul Jalil, Amir Bin Ngah, Ahmad Salman Khan
Citation	Vol. 20  No. 4  pp. 6-14
Keywords	Offshore, Software Maintenance, Outsourcing, Process Model, Machine Learning.

Title	An Empirical Investigation of Vendor Readiness to Assess Offshore Software Maintenance Outsourcing Project
Author	Atif Ikram, Masita Abdul Jalil, Amir Bin Ngah, Ahmad Salman Khan , Yasir Mahmood
Citation	Vol. 22  No. 3  pp. 229-235
Keywords	An empirical study, Client project assessment, Offshore software maintenance outsourcing, Software risk, Software Practices.

Title	Difficulties in ERP integration in Umm Al Qura University: A Case Study
Author	Abdullah A H Alzahrani
Citation	Vol. 24  No. 4  pp. 35-43
Keywords	Enterprise resource planning, Software, Software development management, Software engineering, Software maintenance, Software quality, Software systems.